At DeeanArts, we are proud that all our shipments undergo two stages of packaging and two levels of inspection before shipping. There is a very low chance of any damage. However, in case there is any damage, here is a guide on how to get a replacement:-
- Deean Arts offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transport, missing parts or accessories, defective, or dissimilar from its definition on the product detail page on the website.
- Replacement will not be made in cases of damage due to normal wear and tear, random damage due to malfunctioning of the product, and customer carelessness.
- The replacement period is for 10- 15 days from the date of the order delivered to you.
- In case of receiving a damaged or incorrect product, you must contact us within 1-2 hours of delivery.
- Before confirming an exchange/replacement, we would need photographic or video proof of a product defect.
- You must share the unboxing video of the received defective item on our WhatsApp number (9821235744) so that we can inspect it and help you accordingly.
We will process a return only if:
- We find that the product was not damaged while in your hand.
- The received product that we shipped to you is different from what you chose.
- You must return the item in its original packaging, including the box, MRP tag, user guide, warranty card, and all included accessories.
Note: Please ensure the item(s) are packed securely to prevent any damage during transit.